Cancellation policy

Purchase Options and Cancellation Policy - Christian DISC® and DISC Assess™

Arizona Christian Counseling LLC d/b/a Prism Counseling & Coaching (“Company,” “we,” “us,” or “our”) offers certain products through the Christian DISC® and DISC Assess™ brands. This policy applies when a product is offered as a subscription, pre-order, or try-before-you-buy purchase. The specific purchase option and its terms will be presented at checkout or in the applicable order information. Our Refund Policy governs returns and refund requests, subject to any rights that cannot be waived under applicable law.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries or access based on the subscription duration and frequency you select. Your payment details may be stored securely for processing recurring payments. Unless you pay in advance, you will be charged for each delivery or billing period as applicable.

Some subscriptions may automatically renew at the end of their stated term. If you do not want your subscription to renew, you may cancel it. You may manage, change, or cancel your subscription at any time using the links in your order confirmation emails. Cancellation stops future renewals or charges as applicable; fees already paid are addressed under our Refund Policy.

Please review our Refund Policy for details about returns and refunds.

Pre-Orders

A pre-order is a purchase of a product that is out of stock or not yet available in inventory. At checkout, we may collect no payment or a partial deposit and may store your payment method for a future charge. We may fulfill the order and charge the full or remaining payment at a later date, as described when you place the pre-order.

You may cancel a partially paid pre-order that has not yet been fulfilled. Once an order has been fulfilled, it cannot be canceled under this policy, but you may request a full or partial refund in accordance with our Refund Policy.

Try Before You Buy

For a try-before-you-buy purchase, we authorize your payment method before fulfilling the order. You will have the period stated for the item at checkout or in your order information to decide whether to keep it.

If you do not return the item in accordance with the applicable return instructions before that period ends, we will charge your payment method for the full purchase amount. Please refer to our Refund Policy for information about returns and refunds.